Concept

Qudini is a cloud-based virtual queue and appointment management system which enables retailers to manage and connect with customers whilst they’re waiting for service. The system uses SMS and app alerts to give customers information about waiting times and queue positions, improving customer retention.

How they’re disrupting

The company’s white-label platform can be deployed in shops instantly over the cloud, and easily reconfigured store to store. The technology helps improve staff efficiency, reducing waiting times in some cases by up to 65%, ultimately improving customer satisfaction. Participating retailers also recorded an increase in unplanned purchases, with customers able to browse the store whilst waiting for orders or assistance.

Disruption potential

The average UK adult wastes five hours and 35 minutes queuing each month.

Investments and future

Qudini, part of the first London Wayra Accelerator cohort in 2012, has received close to $1.6m of equity investment to date. The company now employs a total of 17 people in the UK as well as a small offshore team, and has clients as far afield as South America and Australia with hopes to continue global expansion over the coming years.